Policy version 2026-08-02

Refund and Cancellation Policy

This policy applies only to the one-time AI Visibility Checkup purchased from Portfolio Studio.

Full refund

A full refund is available when:

• the customer cancels before assessment work begins;
• Portfolio Studio incorrectly accepted an ineligible order;
• Portfolio Studio cannot perform the accepted scope; or
• Portfolio Studio misses a revised delivery date caused by an internal delay and the customer declines the new date.

After work begins

Because the service is a time-bounded custom assessment, cancellation after documented assessment work begins is reviewed against completed work and applicable law. Portfolio Studio will not deny rights required by law. No refund is promised solely because an AI system did not mention, cite, or recommend the business; the product measures and reports that outcome rather than guaranteeing it.

Corrections and access

Verified factual errors are corrected without charge when reported during the five-business-day clarification window. Delivery-access failures are repaired or redelivered. These remedies do not reduce the customer's legal rights.

How to request a refund

Email support@portfoliostudiohq.com with the assessment ID, purchase email, reason, and requested resolution. Do not send card details. Portfolio Studio acknowledges requests within one business day.

Processing

Approved refunds are issued to the original payment method through the payment processor. Bank posting time is controlled by the processor and financial institution. Portfolio Studio sends a confirmation when the refund is initiated.